Experience Success Ladder

We drive your competitive advantage by creating meaningful experiences for your customers. Our proprietary approach provides user experience benchmarks for your organization, and charts a path to level-up your customer interactions.

Meaningful Delightful Comfortable Usable Functional

Functional

Through trial, error and frustration a person might determine what the task is supposed to be and how to accomplish it. The experience has been engineered without a user's needs in mind.

Our Design Thinking Process

A systematic method for solving problems, unlocking ROI, and making a difference in your users’ lives

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Research

Research the business opportunity, audiences, current strengths, weaknesses, and success metrics.

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Empathize

Put yourself in the user’s shoes to understand what they are doing, feeling, and thinking.

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Define

Define the primary problem or pain point the user is experiencing and what needs to be fixed.

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Ideate

Diverge to brainstorm as many creative solutions as possible. The more ideas, the better!

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Prototype

Converge to design and/or build a preliminary model of the most appropriate solution(s).

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Test

Share the prototype with real users to gather feedback. Then ideate, prototype, and test again.

How To Work With Us

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Team Augmentation

We collaborate as a natural extension of your own cohort, sourcing the people and talent that you need.

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Project Execution

Our team of experts will work with you to align then validate your vision, and get it across the finish line on-time and on-budget.

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Strategic Planning

Our team will partner with yours to clarify your most complex product challenges—murky strategy, unknown product validity—then establish the steps required to make your plan a reality.

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Advising & Mentoring

We value education and what it brings to others—together, we’ll evaluate where your team is at and work to strengthen weaker areas of expertise.

Ready to Get Started?

Let's Work Together

Digital Experience Consulting

  • research
  • Live & Remote Usability Testing
  • Field Testing & Ride-Alongs
  • Feedback Interviews & Recruitment
  • Business Objectives Discovery
  • Customer Journey Mapping
  • Service Blueprinting
  • design
  • Product Management & Strategy
  • Design Studio Sessions & Facilitation
  • User Interface & Visual Design
  • Rapid Prototyping
  • UX Workshops & Training
  • Consulting to In-House Teams
  • development
  • Front-End Engineering & Platform Integration
  • Performance Optimization & Scaling
  • Full-Stack Web Development
  • Native iOS & Android Development
  • Legacy Web & Mobile App Modernization
  • Technical Audits & Code Reviews